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Built in Kenya by Hostnali Webhost
Cloud call centre software for Kenyan businesses
Run a complete call center from a browser tab. A Kenyan phone number, IVR menus in English and Kiswahili, call recording, live reports and outbound campaigns — from KSh 1,780 a month. No PBX, no handsets, no setup fee, and incoming calls are free.
The problem
A mobile phone is not a call centre
Most Kenyan businesses still run customer calls off a handset on somebody's desk. It works until it doesn't — and then you cannot see what you are losing.
Calls go unanswered and nobody knows
One line, one person. When they are busy or out, the caller hears ringing and quietly goes to a competitor. There is no record that the call ever happened.
No idea who said what
A customer disputes a promise, a member queries a balance, a staff member is rude. Without recordings and a call log it is one person's word against another's.
A PBX costs a fortune to start
Handsets, a box in a cupboard, cabling, an engineer on site, and a licence renewal every year. Hundreds of thousands of shillings before the first call is answered.
What you get
Everything a call center needs, on every plan
Nothing is held back for the bigger plans. A three-person support desk gets the same menus, the same recording and the same reports as a fifty-seat floor. What changes is how many people can be on the phone at once.
IVR menus in two languages
“Press 1 for support, press 2 for accounts” — recorded in English and Kiswahili, with a different menu after hours. Build it yourself, no engineer needed.
Softphone in the browser
Agents answer in a browser tab with a headset. Nothing to install, nothing to buy. A new starter is taking calls the same morning you add them.
Recording and the full call log
Every call logged with who answered, how long it rang and what happened. Record the calls you choose to record, and listen back from the dashboard.
Live wallboard and reports
Who is on a call, who is free, how long the queue is, and how yesterday went. Put the wallboard on a screen on the wall and the floor runs itself.
Outbound campaigns and bulk SMS
Load a list, dial through it, and send the follow-up by SMS from the same place. Collections, renewals, appointment reminders and surveys.
Voicemail, callbacks and queues
When everyone is busy the caller waits in a queue or leaves a message, and it comes back as a task somebody owns. No missed call disappears.
How it works
From a customer dialling to an agent answering
One Kenyan number in front, your whole team behind it — wherever they are sitting.
Swipe the diagram sideways to follow the call →
Who it is for
Built for the calls Kenyan organisations actually take
Most of what a Kenyan support desk does is answer calls somebody else paid to make. That is exactly the shape this is priced for — incoming is free, so a busy help line costs you the seat and nothing more.
- SACCOs and microfinanceBalance queries, loan follow-ups and member support, with every call recorded for the audit trail.
- Clinics and hospitalsAppointment booking and reminders, with an after-hours menu that still takes a message.
- Schools and collegesAdmissions enquiries in intake season without the registrar's phone melting.
- Insurance and debt collectionOutbound campaigns through a list, with the follow-up SMS from the same screen.
- Hosting, ISPs and retailA real support queue instead of a WhatsApp number and a prayer.
Pricing
Pick a plan by how many people answer calls
A Kenyan phone number is included in every plan. Incoming calls cost you nothing, outgoing calls are charged by the second, and nothing is hidden behind a conversation.
Prices shown per month. Pay ahead for a quarter, half year or year and the discount comes off the total.
Starter
A small support desk
KSh1,780/month
Billed monthly. Stop whenever you want.
- 3 people taking calls
- 1 phone number included
- IVR menus in English and Kiswahili
- Softphone in the browser
- Call recording and the full call log
- Voicemail, callbacks and reports
Business
A growing team
KSh3,680/month
Billed monthly. Stop whenever you want.
- 10 people taking calls
- 1 phone number included
- Everything in Starter
- Several teams and skills-based routing
- Live wallboard for the wall screen
- Outbound campaigns and bulk SMS
Professional
A full call centre
KSh6,680/month
Billed monthly. Stop whenever you want.
- 25 people taking calls
- 1 phone number included
- Everything in Business
- Quality scorecards and call reviews
- Your own logo and colours
- REST API and webhooks
Enterprise
A large operation
KSh10,080/month
Billed monthly. Stop whenever you want.
- 50 people taking calls
- 1 phone number included
- Everything in Professional
- Priority support from our Kenyan team
- Help migrating from your old system
- More than 50 seats? Talk to us
All plans exclude VAT, which is shown separately on your invoice. You only pay for extra phone numbers if you ask for more than the one included. See the full price list.
Calls and numbers
What a call actually costs
Call charges sit outside the plan and are passed on at what the carrier charges us. You top up calling credit inside the app and watch it come down — every call, message and charge shows on your statement.
| What | Rate |
|---|---|
| Incoming callsSomebody ringing your number costs you nothing at all. | Free |
| Outgoing callsBilled by the second once the call connects, so a twenty-second call costs twenty seconds. | KSh 3.00per minute |
| Call recordingOnly on the calls you choose to record. Switch it off per team and it costs nothing. | KSh 0.50per recorded minute |
| Recording storageThe first 100 MB is free. Beyond that, pick the bundle that fits how long you need to keep recordings. | KSh 5991 GB a monthKSh 1,9994 GB a monthKSh 9,99950 GB a month |
| Extra phone numberOnly if you want more than the one included with your plan. Ask inside the app and we order it for you. | KSh 1,000per number, per month |
| Text messagesCharged per message at the network rate. Tell us your volumes and we will quote it. | On request |
Rates exclude VAT. Calling credit is bought inside the app and is used for calls and messages; it is not refundable as cash.
The difference
Against the phone on the desk
A mobile line or an on-site PBX
- Hundreds of thousands of shillings up front for handsets, a PBX and cabling
- An engineer on site for every change to a menu or a new starter
- One line, one person — the second caller hears a busy tone
- No recordings, so a dispute is one word against another
- Nothing to report on: no queue length, no answer rate, no wallboard
- Airtime burned on calls your customer was paying to make
- Tied to one building — nobody answers from home
Call Centre by Hostnali
- From KSh 1,780 a month, no setup fee and no hardware to buy
- You change menus, teams and agents yourself, in minutes
- Everyone shares one number, with a queue when they are all busy
- Recording and a full call log on every plan
- Live wallboard plus daily reports on answer rate and wait time
- Incoming calls free; outgoing billed by the second
- Agents answer in a browser from the office, Kisumu or home
Why Hostnali
Bought from a Kenyan company, supported by one too
Call Centre is built and run by Hostnali Webhost Limited in Kisumu. We are not a reseller of somebody else's platform — we wrote it, we host it, and when something goes wrong you talk to the people who can fix it.
- Already trusted with the plumbingHostnali hosts over a thousand websites for Kenyan businesses and is a KeNIC-accredited .ke domain registrar.
- Billed in shillingsInvoices in KES, paid by M-Pesa or card. No forex surprises and no international card required.
- Support in your timezoneA Kenyan team on Kenyan hours, not a ticket queue twelve hours behind you.
- Your data stays yoursExport your calls, recordings and reports whenever you like. Leave whenever you like.
Questions
What people ask before signing up
Do I need to buy phones or install anything?
No. Agents answer calls in a browser tab with a USB headset. There is no PBX to install, no handsets to buy and nobody needs to come to your office. If you already have IP phones we can usually point them at the system instead.
How much does a call centre cost in Kenya?
Plans start at KSh 1,780 a month for three people answering calls, including one Kenyan phone number. Incoming calls are free. Outgoing calls are KSh 3.00 a minute billed by the second, and recording is KSh 0.50 per recorded minute. There is no setup fee and no contract.
Is a phone number included, and can I keep my existing one?
One Kenyan number is included with every plan, and extra numbers are KSh 1,000 each per month. Numbers are ordered on your behalf rather than self-service, so tell us what you need — a 020 landline, a 0800 toll-free line or a short code — and we will arrange it. If you already have a number with a carrier, talk to us about pointing it here.
Can I pay for a year in advance?
Yes, and it costs less. Pay quarterly and 2% comes off, half-yearly 5%, and yearly 10%. You choose the billing cycle when you sign up and can change it later. Monthly is the default and you can stop at any time.
Can my agents work from home?
Yes. Because the softphone runs in a browser, an agent needs a laptop, a headset and a decent internet connection — nothing else. A team split between the office, Kisumu and home shares one number and one queue, and the wallboard shows all of them together.
Does it work for outbound calling and SMS campaigns?
Yes, from the Business plan upwards. Load a contact list, dial through it, and send the follow-up SMS from the same screen. It is used for collections, renewals, appointment reminders and surveys. Tell us your message volumes and we will quote the SMS rate.
How long does it take to get going?
Signing up, adding your team and building your first menu takes an afternoon. The only part that waits on us is the phone number itself, which we order for you. Most organisations are answering calls within a day or two of signing up.
Put a real call centre behind your number
From KSh 1,780 a month. No hardware, no setup fee, no contract — and every incoming call is free. Set it up this afternoon.
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