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Contact Hostnali

Our team of experts is ready to help you find the right hosting solution, answer billing questions or fix a technical issue. Talk to us on live chat any time for instant replies, or use any of the options below.

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Get in touch

Whether you are a small business owner, an entrepreneur or an experienced developer, we are here to help, 24/7.

Contacting Hostnali by email and phone

Email departments

Send us a message

We reply within the hour during working hours. Existing customer with a technical issue? Open a support ticket for the fastest help. See our privacy policy.

Self-service

Find answers fast

Many questions are answered in a minute without waiting for us.

Ways to reach us

Pick the channel that suits you

  • Live chat

    The fastest way to reach us, 24/7. A member of our team replies right in your browser.

  • Phone and WhatsApp

    Call or message us to talk through a plan, a domain or a technical issue with a real person.

  • Support tickets

    Best for technical issues: every message and reply is tracked in your client area until it is solved.

  • Email

    Write to the right department below. Pre-sales questions go to [email protected].

Contact and support questions

When is your support team available?

Around the clock, every day of the year. Live chat is the quickest way to reach us; tickets and phone are available 24/7 too.

How do I open a support ticket?

Sign in to the client area and choose Open ticket, or use the support ticket link on this page. Pick the right department so your ticket reaches the right team straight away.

I have a billing question. Who should I contact?

Open a ticket to Billing or email [email protected]. You can pay invoices by M-Pesa, card or bank transfer.

How do I check whether there is an outage?

Our network status page shows the live status of our servers and any planned maintenance.

Do you help with moving a website from another host?

Yes. Tell us your current host and we migrate your website and email for free.

Prefer to browse first?

See our hosting plans, or search for your domain name.

Send a message +254 748 285 257