Job Description:

As a Customer Support Specialist at Hostnali Webhost Limited, you will be at the forefront of our customer service efforts. You will be responsible for assisting our clients with technical issues, answering inquiries, and providing exceptional support via various communication channels, including email, live chat, and phone. This role requires a strong dedication to customer satisfaction, technical expertise, and excellent communication skills.

About Hostnali Web Hosting: Hostnali is a small yet rapidly expanding web hosting company that provides reliable and affordable hosting solutions to individuals, businesses, and organizations worldwide. With our state-of-the-art infrastructure and exceptional customer support, we have built a strong reputation in the industry.

Job Responsibilities:

• Respond promptly and professionally to customer inquiries via email, live chat, and phone.
• Troubleshoot and resolve technical issues related to web hosting services.
• Provide guidance and assistance to customers with website setup, domain management, and control panel usage.
• Collaborate with other teams to escalate and resolve complex issues.
• Maintain accurate records of customer interactions and support requests.
• Identify and report product and service improvement opportunities based on customer feedback.
• Stay up-to-date with industry trends and new technologies to better assist customers.

Qualifications:

• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Technical knowledge of web hosting, domain management, and control panel usage is a plus.
• Previous customer support or technical support experience preferred.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Positive attitude and a passion for helping customers.

How to Apply:

If you are ready to take on this exciting challenge and contribute to the success of Hostnali Web Hosting, You can APPLY ONLINE on this page or send your resume and a cover letter explaining why you are the ideal candidate for this position to [email protected]. Please include “Sales and Marketing Admin Application” in the subject line.

Application Deadline: 31/08/2023

Note: Only shortlisted candidates will be contacted for an interview.