As an IT Support Specialist at Hostnali Webhost Limited, you will play a crucial role in ensuring the smooth operation of our hosting services and providing top-notch technical support to our valued customers. You will work closely with our IT team to resolve customer issues, troubleshoot technical problems, and maintain our hosting infrastructure.

About Hostnali Web Hosting: Hostnali is a small yet rapidly expanding web hosting company that provides reliable and affordable hosting solutions to individuals, businesses, and organizations worldwide. With our state-of-the-art infrastructure and exceptional customer support, we have built a strong reputation in the industry.

Key Responsibilities:

• Provide first-level technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hosting-related issues, including website and email problems.
• Assist customers with domain name registration, DNS configurations, and website migrations.
• Collaborate with the IT team to monitor server performance and resolve server-related issues.
• Set up and configure hosting accounts, databases, and email services for customers.
• Document and track customer support inquiries and resolutions in our ticketing system.
• Escalate complex technical issues to senior support staff when necessary.
• Assist in maintaining and updating our hosting infrastructure, including server software and hardware.

Qualifications:

• A bachelor’s degree in a related field or equivalent work experience.
• Strong knowledge of web hosting technologies, including cPanel, Plesk, and WHM.
• Proficiency in Linux server administration.
• Familiarity with web hosting control panels and DNS management.
• Excellent problem-solving and communication skills.
• Customer-focused mindset with a passion for delivering exceptional service.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Prior experience in technical support or IT-related roles is a plus.

How to Apply:

If you are ready to take on this exciting challenge and contribute to the success of Hostnali Web Hosting, You can APPLY ONLINE on this page or send your resume and a cover letter explaining why you are the ideal candidate for this position to [email protected]. Please include “Sales and Marketing Admin Application” in the subject line.

Application Deadline: 31/08/2023

Note: Only shortlisted candidates will be contacted for an interview.